Returns Replacements And Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paperplanedesign.in@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paperplanedesign.in@gmail.com.

Return, Refund & Exchange Policy 

We know it can be frustrating when the online purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers. We have very customer-friendly return & refund policies. 

Please read the product details carefully before confirming the order.

Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product:

If your goods are damaged or one of any of the above conditions, we would be happy to give you the following alternatives:

    • Replacement with the right product OR
    • Exchange the product for an alternative of your choice of equal value OR
    • Refund of the full amount paid by you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Didn't Like the product or quality / Size not as per requirement / Changed my mind / Variation in colours / Don't need anymore:

We ensure only the best quality reaches our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish. The colours shown on the website are close to the real colour of the product to the extent possible. However, depending upon your display screen, the colours may vary slightly.

Please note that return/refund or exchange is not accepted in any of these scenarios :

Didn't like the quality of the product/doesn't match with my home decor

Size not as per requirement

Colours vary from the screen image. 

Changed my mind

Don't need/want anymore

Order Cancellation

Orders can be cancelled within 24 hours of placing the order without any extra costs. To cancel the order, please call us at our customer care number / mail us at paperplanedesign.in@gmail.com. We are unable to cancel the order once it has been dispatched.

Custom Product Order

Custom products are the products that are created on your request, apart from other available products on the website. On such product orders, COD won't be applicable. Such orders are non-refundable, non-cancelable & non-exchangeable. They can only be replaced in case of an incorrect product or damaged product received.

Bulk Orders

All the orders having a value of more than INR 15,000 comes under the bulk order category. For bulk orders above, return & refund policies are not applicable. Bulk orders are not refundable in any scenario; only defective or damaged items can be replaced. Bulk orders may take extra time to ship, depending on the volume. Our team will confirm the delivery time at the time of order confirmation.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.