FAQs
Q: How long does it take for my order to arrive?
A: Delivery times will vary based on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days, while expedited shipping options may be available for faster delivery. Please refer to the shipping information page for more details.
Q: What is your return policy?
A: We accept returns on most items within 30 days of purchase. Please refer to our return policy for more information, including details on what items are not eligible for return.
Q: Do you offer free shipping?
A: We offer free standard shipping on orders over a certain amount, which may vary based on your location. Please refer to the shipping information page for more details.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional charge. You can select the gift wrapping option at checkout.
Q: Can I make changes to my order after it has been placed?
A: It may be possible to make changes to your order depending on the status of the order and the item(s) you have purchased. Please contact customer service as soon as possible if you would like to make changes to your order.
Q: Do you have a physical store location?
A: Yes, we have a physical store location in Okhla Phase-2, Delhi 110020.
Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery. You can also check the status of your order by logging into your account on our website.
Q: What forms of payment do you accept?
A: We accept a variety of payment methods, including credit and debit cards, PayPal, UPI , Wallets and other online payment options. Please refer to the checkout page for a complete list of accepted payment methods.
Q: Can I cancel or change my order?
A: In most cases, orders can be cancelled or changed as long as they have not yet been shipped. If you need to cancel or change your order, please contact us as soon as possible so we can try to accommodate your request.
Q: Can I return or exchange an item?
A: Yes, you can return or exchange most items within 30 days of purchase as long as they are in their original condition and packaging. Please note that certain items, such as custom or made-to-order pieces, may not be eligible for return or exchange.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping to select countries. Please note that there may be additional duties and taxes applied by the destination country, and it is the responsibility of the customer to pay these fees.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can track your order by entering the tracking number on the carrier's website or through your account page on our website.
Q: How can I contact customer service if I have a question or issue?
A: You can contact our customer service team by email/Whatsapp or phone. Our team is available Monday-Saturday from 10am-6pm. You can also use the live chat feature on our website to get immediate assistance.
Q: How can I stay updated on new products and promotions?
A: You can sign up for our email list to receive updates on new products, promotions, and sales. You can also follow us on social media to stay updated on the latest news and updates from our store.
Q: Do you offer any sales or discounts on your products?
A: Yes, we frequently offer sales and discounts on our products. You can sign up for our email list to stay updated on any current promotions.
Q: Do you offer design services?
A: Yes, we offer design consultations with our team of professional interior designers. During a consultation, you can discuss your design goals and receive personalized recommendations and guidance.
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Wallpaper FAQs
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Q: What types of wallpaper do you offer?
A: We offer a wide variety of wallpaper options including traditional wallpaper, peel and stick wallpaper, and removable wallpaper. Our selection includes a range of styles and designs to choose from, such as solid colours, patterns, and textures.
Q: How do I measure my walls for wallpaper?
A: To measure your walls for wallpaper, you will need to determine the width and height of each wall you want to cover. To do this, measure the width of the wall at the top, middle, and bottom, and use the largest measurement. For the height, measure from the floor to the ceiling and add an extra few inches to allow for any unevenness or trim.
Q: How do I install wallpaper?
A: The installation process for wallpaper will depend on the type of wallpaper you choose. Traditional wallpaper typically requires paste to be applied to the back of the wallpaper and then applied to the wall, while peel and stick wallpaper can be easily installed by peeling off the backing and sticking it to the wall. It is always a good idea to carefully read and follow the manufacturer's instructions for installation to ensure the best results.
Q: Can I return or exchange my wallpaper if I don't like it?
A: Yes, we offer returns and exchanges on our wallpaper products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return or exchange. Please note that the wallpaper must be in its original condition and packaging to be eligible for a return or exchange.
Q: Do you offer samples of your wallpaper?
A: Yes, we offer samples of most of our wallpaper products. Samples are a great way to see the color, pattern, and texture of the wallpaper in person before making a full purchase. Simply select the "Order Sample" option on the product page to add a sample to your cart.
Q: How do I place an order for wallpaper?
A: Placing an order for wallpaper on our website is easy. Simply browse our selection of wallpaper and select the product you want to purchase. Select the desired quantity and any options (such as color or size) and add the product to your cart. When you are ready to checkout, follow the prompts to enter your billing and shipping information and complete your order.
Q: How long will it take for my wallpaper to arrive?
A: The delivery time for your wallpaper will depend on your location and the shipping method you choose at checkout. We offer several shipping options, including standard, expedited, and express shipping. You can view the estimated delivery time for each option at checkout.
Q: How do I know if a wallpaper design will look good in my space?
A: We offer a variety of tools and resources to help you visualize how a wallpaper design will look in your space. Some options include using our wallpaper visualizer tool, requesting a free wallpaper sample, or contacting us for design assistance.
Q: Do you offer custom wallpaper design services?
A: Yes, we offer custom wallpaper design services for those who want something truly unique and personalized. Please contact us to discuss your custom wallpaper design needs and request a quote.
Q: Do you offer wallpaper installation services?
A: Our company does not offer this service directly, but we have a partner who provides installation services in various parts of India.
A: Delivery times will vary based on your location and the shipping method you choose. Standard shipping typically takes 3-7 business days, while expedited shipping options may be available for faster delivery. Please refer to the shipping information page for more details.
Q: What is your return policy?
A: We accept returns on most items within 30 days of purchase. Please refer to our return policy for more information, including details on what items are not eligible for return.
Q: Do you offer free shipping?
A: We offer free standard shipping on orders over a certain amount, which may vary based on your location. Please refer to the shipping information page for more details.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional charge. You can select the gift wrapping option at checkout.
Q: Can I make changes to my order after it has been placed?
A: It may be possible to make changes to your order depending on the status of the order and the item(s) you have purchased. Please contact customer service as soon as possible if you would like to make changes to your order.
Q: Do you have a physical store location?
A: Yes, we have a physical store location in Okhla Phase-2, Delhi 110020.
Q: How do I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery. You can also check the status of your order by logging into your account on our website.
Q: What forms of payment do you accept?
A: We accept a variety of payment methods, including credit and debit cards, PayPal, UPI , Wallets and other online payment options. Please refer to the checkout page for a complete list of accepted payment methods.
Q: Can I cancel or change my order?
A: In most cases, orders can be cancelled or changed as long as they have not yet been shipped. If you need to cancel or change your order, please contact us as soon as possible so we can try to accommodate your request.
Q: Can I return or exchange an item?
A: Yes, you can return or exchange most items within 30 days of purchase as long as they are in their original condition and packaging. Please note that certain items, such as custom or made-to-order pieces, may not be eligible for return or exchange.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping to select countries. Please note that there may be additional duties and taxes applied by the destination country, and it is the responsibility of the customer to pay these fees.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can track your order by entering the tracking number on the carrier's website or through your account page on our website.
Q: How can I contact customer service if I have a question or issue?
A: You can contact our customer service team by email/Whatsapp or phone. Our team is available Monday-Saturday from 10am-6pm. You can also use the live chat feature on our website to get immediate assistance.
Q: How can I stay updated on new products and promotions?
A: You can sign up for our email list to receive updates on new products, promotions, and sales. You can also follow us on social media to stay updated on the latest news and updates from our store.
Q: Do you offer any sales or discounts on your products?
A: Yes, we frequently offer sales and discounts on our products. You can sign up for our email list to stay updated on any current promotions.
Q: Do you offer design services?
A: Yes, we offer design consultations with our team of professional interior designers. During a consultation, you can discuss your design goals and receive personalized recommendations and guidance.
----------------------
Wallpaper FAQs
----------------------
Q: What types of wallpaper do you offer?
A: We offer a wide variety of wallpaper options including traditional wallpaper, peel and stick wallpaper, and removable wallpaper. Our selection includes a range of styles and designs to choose from, such as solid colours, patterns, and textures.
Q: How do I measure my walls for wallpaper?
A: To measure your walls for wallpaper, you will need to determine the width and height of each wall you want to cover. To do this, measure the width of the wall at the top, middle, and bottom, and use the largest measurement. For the height, measure from the floor to the ceiling and add an extra few inches to allow for any unevenness or trim.
Q: How do I install wallpaper?
A: The installation process for wallpaper will depend on the type of wallpaper you choose. Traditional wallpaper typically requires paste to be applied to the back of the wallpaper and then applied to the wall, while peel and stick wallpaper can be easily installed by peeling off the backing and sticking it to the wall. It is always a good idea to carefully read and follow the manufacturer's instructions for installation to ensure the best results.
Q: Can I return or exchange my wallpaper if I don't like it?
A: Yes, we offer returns and exchanges on our wallpaper products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return or exchange. Please note that the wallpaper must be in its original condition and packaging to be eligible for a return or exchange.
Q: Do you offer samples of your wallpaper?
A: Yes, we offer samples of most of our wallpaper products. Samples are a great way to see the color, pattern, and texture of the wallpaper in person before making a full purchase. Simply select the "Order Sample" option on the product page to add a sample to your cart.
Q: How do I place an order for wallpaper?
A: Placing an order for wallpaper on our website is easy. Simply browse our selection of wallpaper and select the product you want to purchase. Select the desired quantity and any options (such as color or size) and add the product to your cart. When you are ready to checkout, follow the prompts to enter your billing and shipping information and complete your order.
Q: How long will it take for my wallpaper to arrive?
A: The delivery time for your wallpaper will depend on your location and the shipping method you choose at checkout. We offer several shipping options, including standard, expedited, and express shipping. You can view the estimated delivery time for each option at checkout.
Q: How do I know if a wallpaper design will look good in my space?
A: We offer a variety of tools and resources to help you visualize how a wallpaper design will look in your space. Some options include using our wallpaper visualizer tool, requesting a free wallpaper sample, or contacting us for design assistance.
Q: Do you offer custom wallpaper design services?
A: Yes, we offer custom wallpaper design services for those who want something truly unique and personalized. Please contact us to discuss your custom wallpaper design needs and request a quote.
Q: Do you offer wallpaper installation services?
A: Our company does not offer this service directly, but we have a partner who provides installation services in various parts of India.
